Frequently Asked Questions

What products do you offer?

  • Long Silk Scarves
  • Square Silk Scarves
  • Mini Silk Scarves/ Pocket Squares
  • Neckties
  • PU Leather clutch bags ( 2 Sizes)
  • Backpacks
  • Leather Bracelets
  • Beaded Bracelets
  • Full Print Dresses
  • Kimonos
  • Card Holders
  • Wallets
  • Keychains
  • Facemasks

What fabrics do you use?

Long Scarf:

10m/m Silk Georgette (100% Silk); a sheer, lightweight, dull-finished crêpe fabric, made with highly twisted yarns.

Square Scarf:

12m/m Silk Satin (100% Silk) ; A highly reflective fabric that achieves an almost liquid like gloss, with a fine woven finish that is cooling and light on the skin.

Mini Scarf:

16m/m Silk Twill (100% Silk); a fabric with an obvious weave yet a smooth texture. Drapes well, with great luster and excellent durability for the weight of the fabric

Neckties:

12 m/m  Silk Twill (100%) – a fabric with an obvious pattern of diagonal parallel ribs. Stains are less noticeable on the uneven surface of twill than on smooth surfaces.

Unisex T-Shirts:

100% Fine Jersey Cotton

Print method: Direct to Garment

Full Print Dresses:

Material: Cotton Lycra; a synthetic fiber known for its exceptional elasticity.

Can I order an item that has sold out?

Unfortunately, all Rym Silk scarves are limited to 10 exclusive prints per design.

We have limited quantities of T-shirts available in stock, however, t-shirt prints that have sold out can still be ordered (via Contact us page). Please allow up to 20 days where the item is made to order.

What are your scarf dimensions?

Long Scarf:

Dimensions: 200cm x 65 cm

Square Scarf:

Dimensions: 100 cm x 100 cm

Mini Scarf:

Dimensions: 45.72 cm x 45.72 cm

How do I take care of my Silk Scarf?

Every Rym product purchased includes a complimentary care card that instructs you on how to take care of your product.

Scarves & Pocket Squares:

All Rym scarves are made of 100% natural fibers. It is advised that your scarf be dried cleaned, or steam dried. You may carefully hand wash your scarf, however it cannot be machine washed or dried due to the delicate and fine nature of the fabrics.

How can I style my Long scarf?

Rym’s Long Scarves can be worn as head scarf, neck scarf, or a shawl.

How can I style my square scarf?

Every square scarf purchased comes along with a complimentary ‘how to wear’ booklet that’s features step-by-step instructions on the various ways to use your square scarf.

Square scarves can be worn in a variety of different ways, from headbands to turbans, neck scarves, waist belts, kimonos, bag accessory, and more.

Can custom/bulk orders be produced for corporate use?

For corporations requiring bulk/custom orders, kindly contact us.

Can I adjust the length of my dress?

Yes! We can shorten the dress to your desired length, kindly request this adjustment at the time of your order.

How do I take care of my Dress?

Every Rym product purchased includes a complimentary care card that instructs you on how to take care of your product.

Dresses:

It is important to treat a lycra garment properly to allow it to retain its elastic qualities as long as possible. The care is quite easy and the garments will last a long time if instructions are followed through:

  • Wash inside out.
  • Hand washing is best to prevent excessive stretching.
  • Use cool water for both washing and rinsing – Never use hot water when cleaning.
  • Never use fabric softener or dryer sheets.
  • Hang to drip dry (away from direct heat and sun) or dry flat. Never place in a hot clothes dryer, but if necessary, use on low temperature
  • For ironing, use a low heat setting on the iron. Keep the iron moving on the fabric and never leave the iron on one spot for too long or melting can occur.

Will my Dress shrink after washing?

Our dresses are made of Cotton Lycra- a fabric known for its smooth feel, excellent stretch and all-season comfort. However shrinkage is possible if garment is not cared for in a correct manner.

The key to minimizing any shrinkage is to avoid exposing the garment to heat when washing and/or drying, instead opt for low heat settings, or hand wash & air-dry naturally.

How do I take care of my Tie?

Every Rym product purchased includes a complimentary care card that instructs you on how to take care of your product.

 

Neckties:

Storage:

Always untie your ties after wearing and hang them for storage or place them loosely rolled in a drawer.

Do not fold ties or leave them tied or crumpled, as they wrinkle very easily.

Cleaning:

Wash by hand with cold water and gentle liquid laundry soap.

Hang to dry and do not wring it out.

Avoid dry cleaning, since it involves harsh chemicals.

Remove stains immediately by gently blotting with club soda.

If the stain contains grease, sprinkle a little talcum powder or cornstarch on it and leave it overnight before brushing away carefully.

Wrinkles:

Steam ties to get rid of wrinkles.

Avoid ironing neckties because irons are likely to discolor silk ties.

If you must iron your tie, place a towel beneath it, cover it with a slightly damp towel and use the lowest temperature setting on your iron. Allow the towels to dry before lifting them from the tie.

Travel:

When traveling, either hang men’s ties in a garment bag or store them rolled up in the breast pocket of a suit.

If you pack them rolled, remove them and let them hang overnight before wearing to allow any wrinkles to relax.

How do I take care of my Pocket Square?

Every Rym product purchased includes a complimentary care card that instructs you on how to take care of your product.

Pocket Squares:

All Rym scarves are made of 100% natural fibers. It is advised that your scarf be dried cleaned, or steam dried. You may carefully hand wash your scarf, however it cannot be machine washed or dried due to the delicate and fine nature of the fabrics.

What Bracelet sizes are available?

  • 6.5″ / 16.51 cm
  • 7” / 17.78 cm
  • 7.5” / 19.05 cm
  • 8” / 20.32 cm
  • 8.5″ / 21.59

What Bracelet size should I get?

We recommend you measure your wrist size prior to placing your order, and go for the size available closest to it. We do not accept returns or refunds so kindly ensure the size you select is the correct one.

7” is generally recommended for petite wrists.

8” Largest size available, for bigger wrists.

I got the wrong bracelet size, can I exchange it?

We would be happy to exchange your bracelet to another one of the correct size, given the item (in the size you want) is still in stock.

If not, we would be happy to exchange it with another design.

However, shipping of the items will be at your cost.

What is distinct about the our Beaded Bracelets?

Our beads are 100% original semi-precious stones.

What are semi-precious stones?

A semi-precious stone is also known as a gem or gemstone (also a jewel, a gem, a precious stone), which is a portion of mineral used to create jewelry or other embellishments.

Calling a gemstone semi-precious does not mean it is less valuable than precious gemstones. Semi-precious gemstones are just usually more abundant. The value given to semi-precious gemstones depend largely on color, availably and quality.

What are the Clutch Bag sizes available?

Regular Sized Clutch :    H: 24 cm    |   W: 32 cm

Oversized Clutch :    H: 27 cm   |    W: 39 cm

Can I fit a tablet or laptop in the clutch bags?

Yes! Our regular sized clutches can hold a tablet, whereas our oversized clutches (C2) can accommodate a small laptop.

What are the clutch bags made of?

Faux-Leather

Do the clutch bags come with handles?

Yes! Our regular sized clutches come with a short detachable handle, while our oversized clutches (C2) come with both a short & a long detachable handle.

How many card slots can the cardholder accommodate?

6 card slots + a central compartment

What are the card holders made of?

PU Microfiber Leather

What is the size of the Back Packs?

40 cm x 30 cm x 12 cm

What are the Back packs made of?

PU Leather

What is the material used for the facemasks?

Inner layer is 320 gsm Neoprene Sponge.
Outer layers are 180 gsm Polyester fabric.

What are the facemask sizes available?

Our masks are adjustable, available in one standard size.

Are the Face Masks Medical grade?

No, our masks are not a medical device or PPE.

We take a lot of care in the quality of our products. All orders are gift wrapped with tissue paper and packaged in a Rym presentation box.

Local deliveries

Please allow up to 3 days for local deliveries.

Local deliveries incur an additional delivery surcharge.

International Shipping

All merchandise shipped from the rym.clothing site will be shipped via carrier with an airway bill and a tracking number. All merchandise must be shipped to a physical address; we cannot ship to P.O. boxes.

Allow up to 14 days for delivery where the item is in stock, or up to 4 weeks where the item is made to order.

The customer will be liable to pay for any local sales tax or import duty. Rym cannot be held responsible should local authorities confiscate your order or charge any delivery duties.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

PLEASE NOTE

  • RYM is not responsible for any shipments lost in transit.
  • Shipping and handling charges are non-refundable. Shipping fees will be deducted from the amount to be refunded once RYM receives the returned item(s).
  • Your shipment may be subject to customs or import duties once the package reaches its destination country. (These charges are not included within the shipping charges).
  • You may be charged handling fees and taxes as your order passes through customs. Any charges on a package must be paid by the person receiving the package. (These charges are not included within the shipping charges). RYM has no control over these charges and would not be able to predict what the cost would be, as customs policies and import duties vary from country to country.

For returns and exchanges, including faulty goods, items must reach us within 21 days of receipt.

Please note, all items are inspected prior to shipping.

Returns are only accepted on full priced merchandise purchased from rym.clothing provided that the items have not been worn or used.

All returns must include a copy of the invoice with your complete order and contact information. All returns must be shipped back using the return documents provided in the original shipment. Returns received without the appropriate paperwork will not constitute a refund.

Sale merchandise (i.e. discounted items) is final sale, no returns or exchanges.

RYM is not responsible for any shipments lost in transit.

Once the return has been received at RYM, the refund will be processed in the original form of payment within 30 business days. Please allow additional time for the bank to process and post the transaction.

Your Rym product can be exchanged with another of an equivalent price or more and the difference is settled with the exchange. The exchanged product needs to be in its original condition with all items included- we can only issue you with an exchange if the item(s) are in a fully re-saleable condition.

Customized products cannot be exchanged unless faulty. We recommend that you obtain proof of posting as we cannot exchange items that we do not receive.

We have the right to reject returned goods which are not returned in accordance with our returns policy.

Rym.clothing users agree that they read and agreed on the terms listed below:

• Rym reserves the right to make changes on any information found on the website, including price, visual image, specification and/or other information.

• Rym users acknowledge that the sales made here are to the end user and not intended for resale.

• No image or graphic on the website can be used, copied or imitated without written permission of Rym.

• No information gathered from customers will be shared with third parties. Address and telephone information is necessary for delivery purposes and other information is required for specialized sales campaigns.

• Taxes, duties and any other government charges are not included in the price.

• Any such fees are at the cost of the client, no responsibility or refund will be allowed in case of conflict with the authorities on this or related matters.

For any enquiries, detailed information on any offers, or any recommendations, kindly contact us.